Question 1

In the event of a claim, is there a deductible?

Accepted Answer

Some insurance companies may apply a deductible (a fixed amount or a percentage). These points are set out in the insurance quotes you receive after completing the form.

Question 2

How and how quickly do I receive the insurance?

Accepted Answer

The policy is issued instantly once payment goes through. You can download the document from the order confirmation page, and a copy is sent automatically to the email address given with the order.

Question 3

What are the payment methods?

Accepted Answer

Any order can be paid online by bank card (including Apple Pay and Google Pay), MIA Payments, bank transfer or Qiwi payment terminals.

Question 4

When does the insurance policy take effect?

Accepted Answer

The insurance becomes valid starting on the 7th day after the insurance premium is paid.

Question 5

What do I do if an insured event occurs?

Accepted Answer

Contact the assistance company named on the insurance policy; there you will find the contact details of the assistance service, which will guide you step by step and take over the handling of your case. For more detail on the steps to follow, see the help centre.

Frequently asked questions

In the event of a claim, is there a deductible?

How and how quickly do I receive the insurance?

What are the payment methods?

When does the insurance policy take effect?

What do I do if an insured event occurs?